Why has my NHS dentist charged me for private treatment?

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You should only be charged for private dental treatment if you agreed to have private dental work done. When you visit the dentist they will begin by examining your mouth and teeth. If they think you need treatment they should give you a written personal dental treatment plan.

The dentist will always let you know

  • explain which treatments are available on the NHS
  • explain which treatments are only available privately
  • make sure you know how much your NHS treatment and any private treatment will cost

What is a Treatment plan?

This a personal form that confirms the treatment that the dentist will carry out on your teeth which will show your permission for the treatment to go ahead. It will also confirm and show that you have the amount of money necessary to pay for the treatment. If you want to have private treatment this information can be found on the same form.

Choosing private treatment

NHS dental treatment does not cover any cosmetic treatments that are only to improve your appearance, such as teeth whitening, and are not clinically necessary.

But you may choose to have this dental work done privately. In this case, you’ll be charged privately. Your dentist will make sure you know how much this will cost before treatment starts.

I’ve been charged wrongly?

If you believe that you have been charged wrongly then speak to your dentist who will be happy to rectify the problem and provide a refund if necessary.

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