Complaining about NHS dental treatment
If you want to make a complaint about a dentist or the dental practice then please try to resolve it first with the practice managers Miles Gladson or Sarah Gladson before taking further action.
Your complaint must be made within 12 months of receiving treatment.
If you would rather not go directly to the practice, you can contact NHS Wales, which is responsible for NHS dental services.
If you’re not happy with the way your complaint was handled – either by the dental practice or NHS Wales – you may wish to contact the Parliamentary and Health Service Ombudsman (PHSO).
Complaining about private dental treatment
If you wish to make a complaint about private dental services, contact the practice manager of the private dental surgery. Your complaint must be made within 12 months of receiving treatment.
If your complaint is not resolved satisfactorily, you may want to consider contacting the General Dental Council, which sets standards of conduct and regulates all dental professionals in the UK. It may be able to investigate your concerns.
You can also contact the Dental Complaints Service on 020 8253 0800 (Monday to Friday, 9 am to 5 pm) or visit its website for more information.